Warranty Info
LIFETIME WARRANTY
- We stand behind all of our products by offering a lifetime warranty on every item we sell. That means if your item breaks, falls apart, or malfunctions under normal use – we’ll replace it with the same item free of charge. You don’t need to return the product.
- What's "normal use"? Generally acceptable, or common usage of the particular item. We do not replace things like Blade scratches or scuffed handles from normal usage.
- If have a warranty issue, please email a photo of the defective area, purchase date or info, product model/color and your complete name with current shipping address. Email: support@tansung.com.
100% MONEY BACK SERVICE
- We offer 100% Money-Back Guarantee on all our products. To get a Full-Refund all items must be the product that is damaged, broken or malfunctions under normal use.
- If you purchased from Amazon they require that you return it through their system. If you purchased directly from TANSUNG (this website) please email us a quick photo of the damaged area of the product，and include your name，order number and Refund account.
- Please keep in mind that the replacement process can take 1-2 weeks to complete with shipping times, especially during a holiday season.
- We'll do our best to expedite it and make it as painless as possible.
- Email: support@tansung.com
GETTING HELP
- If you have any issues or problems with your order or product, please start by emailing us a few key details so we can help you more effectively.
- Your full name and current shipping address
- Item model / color
- When and where you purchased the product
- Order Number
- Photo of defective part or area, so we can see what happened. This also helps us to make improvements.
- Email this info to > support@tansung.com
- Give us 24 hours to respond and we promise - we will take care of you.
TANSUNG CONTACT INFORMATION
- Email: support@tansung.com
- We're open Monday thru Friday from 9am to 6pm (CST / China Standard Time)
- We typically respond in 24 hours. Thanks for your patience & support.