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Support


 

 

Lifetime Warranty

  • We stand behind all of our products by offering a lifetime warranty on every item we sell. That means if your item breaks, falls apart, or malfunctions under normal use – we’ll replace it with the same item free of charge. You don’t need to return the product.

 

  • What's "normal use"? Generally acceptable, or common usage of the particular item. We do not replace things like Blade scratches or scuffed handles from normal usage.

 

  • If have a warranty issue, please email a photo of the defective area, purchase date or info, product model/color and your complete name with current shipping address. Email address:  support@tansung.com

Contact us

 

  • If you have any questions at all don't be afraid to reach out to us. We would be happy to assist you!

 

  • For all questions about existing orders email us

          support@tansung.com

 

  • You can also visit our FAQ page to answer all customer service related questions.

 

  • We're open Monday thru Friday from 9am to 6pm (CST / China Standard Time)
  • We typically respond in 24 hours. Thank you for your support & patience.