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FAQ


1. What does "Lifetime Warranty" mean?

 

TANSUNG products are warranted to the consumer purchaser to be free of defects in material and workmanship for as long as the consumer owns the product. Warranty does not cover sharpening, normal wear and tear, environmental factors, accidental damage, misuse, industrial/commercial use.

 

We stand behind all of our products by offering a lifetime warranty on every item we sell. That means if your item breaks, falls apart, or malfunctions under normal use – we’ll replace it with the same item free of charge.

 

For more details, Email TANSUNG at support@tansung.com. This warranty gives you specific legal rights, and you may also have other rights.

 

2. I receive a product that is damaged or broken. What should I do?

If you receive a product that is damaged or broken, you can request a fast replacement free of charge. Just email us a quick photo of the damaged area and include your name and order number.  

Email support@tansung.com

 

3. I think my package was lost or stolen, what do i do now?

 

TANSUNG will not be responsible for any items damaged or lost during transit.

Any claims should be filed with the respective carrier.

 

If all else fails, please contact our support team directly for assistance at support@tansung.com

 

4. How will my delivery be shipped?

 

Amazon functions as our logistics partner to ship out TANSUNG products. They will choose the carrier that they think works best for our customers.

 

5.What do I need to do when I received a different product than what I ordered?

 

Please contact customer support at support@tansung.com.

 

6.What material of scissors made of?

 

TANSUNG shears are made of 100% Food Grade Stainless Steel.

 

7.Can the blades be separated for cleaning?

 

Yes! Very helpful function and easy to clean as a result. You can divide them into half for cleaning.

 

8. Are these Poultry Shears multifunctional shear?

 

TANSUNG Poultry Shears improve your food prep efficiency by saving time to shift back and forth among different tools.

 

They are not only good at cutting bones and raw meat, scraping fish scales, chopping up herbs and veggies, but also peeling fruits and opening bottles.

 

9. How many inches are these kitchen knives?

 

TANSUNG chef knife is 8-inch. An 8-inch chef’s knife is the most popular among home cooks because of its versatility.

 

10. What material of kitchen knife made of?

 

TANSUNG kitchen knife is made from high-quality 5Cr15MoV stainless steel, sharper and harder comparing with others.

 

High-tech craftsmanship production prevents the knife from rusting, corroding, and sticking. Don’t worry the blade will fade or tarnish after long-term tough tasks anymore.