Shipping Policy

Amazon functions as our logistics partner to ship out TANSUNG products. They will choose the carrier that they think works best for our customers.

United States Standard Shipping

Packages usually reach their destination in 3-5 business days, but occasionally take longer.

Orders placed after 10 am Pacific Time may require +1 day to process.

For example, orders placed after 10 am on a Friday may not be processed and shipped until the following Monday.

TANSUNG currently only supports orders delivered to US mainland addresses.

Tracking Your Package

Please contact us for your shipping information, we hope you could wait patiently.

You will receive an e-mail containing your tracking number as soon as the shipping label is printed.

This tracking information may take up to 12 hours to become available.

Issues With Tracking Info

We are always happy to help, but unfortunately, we only have access to the same tracking information you have.

We ask that you please try to resolve any issue with the carrier directly.

If all else fails, please contact our support team directly for assistance at support@tansung.com

Lost Packages

TANSUNG will not be responsible for any items damaged or lost during transit.

Any claims should be filed with the respective carrier.

If you have any problems, please contact our support team directly for assistance at support@tansung.com