+++ Free Shipping On All Orders to US & Ship by Amazon Multi-Channel Fulfillment+++

Shipping Policy


Amazon functions as our logistics partner to ship out TANSUNG products. They will choose the carrier that they think works best for our customers.

United States Standard Shipping

  • Packages usually reach their destination in 3-5 business days, but occasionally take longer.

 

  • Orders placed after 10 am Pacific Time may require +1 day to process.

 

  • For example, orders placed after 10 am on a Friday may not be processed and shipped until the following Monday.

 

  • TANSUNG currently only supports orders delivered to US mainland addresses.

 

Tracking Your Package

 

  • Please contact us for your shipping information, we hope you could wait patiently.

 

  • You will receive an e-mail containing your tracking number as soon as the shipping label is printed. 

 

  • This tracking information may take up to 12 hours to become available.


Issues With Tracking Info

 

  • We are always happy to help, but unfortunately, we only have access to the same tracking information you have.

 

  • We ask that you please try to resolve any issue with the carrier directly.

 

  • If all else fails, please contact our support team directly for assistance at support@tansung.com


Lost Packages

 

  • TANSUNG will not be responsible for any items damaged or lost during transit.

 

  • Any claims should be filed with the respective carrier.


If you have any problems, please contact our support team directly for assistance at support@tansung.com